AI has been revamping the ways of communication for businesses both with external and internal customers. Going further, chatbots are predicted to move from simply user-based queries to more advanced predictive analytics based on real time conversations. with the emerging chatbot trends and market outlook, it is crucial for businesses to adopt innovative ways to deliver continuous customer engagement.
A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.
Following trends for easy communication, mNotify (Communication Platform as a Service (CPaaS) has introduced a WhatsApp Chatbot christened “Theo” that allows you to send SMS blast and Voice SMS blast to thousands of people using WhatsApp.
It is the first of it’s kind to be introduced in the Ghanaian VAS industry and promises to be a very effective, efficient and time saving way of communicating with a vast number of people at a time.
This Virtual Assistant assists prospects to create an account for bulk SMS messaging, allow existing users to top up their account, send SMS and Voice blasts and submit complaints.
Theo is available 24/7 to assist with customer enquiries and sending messages on clients behalf.
Simply send a “Hello” to +233 270 009 543 to initiate a conversation and Theo will assist you with sending quick sms, top-ups and other mNotify related services.
Speaking to Mr Ronald Tagoe, the Managing Director of mNotify, he mentioned that the SMSbot was introduced to make mNotify services easier and more friendly for its users. Instead of always using the app or web to send your messages, you just need to have a friendly conversation with “Theo” and you are good to go. He added that social chatbots were the future for excellent customer service.
mNotify is a Communication Platform as a Service (CPaaS) specialized in cloud based
mobile services for businesses, with its portfolio including Mass Messaging (Bulk SMS),Chat bots, Voice Messaging Solutions (Bulk Robocalls), USSD, VAS Services.
mNotify has been in operation in Ghana since June 22, 2012.
For more information you can visit mnotify.com or Call us on 0541509394