mNotify Privacy Policy

This Privacy Policy outlines how mNotify ("We" "Us" "Our") collects, uses, shares, and protects your personal data. By using our Site and Services, you agree to the terms outlined here. This Privacy Policy is incorporated into our Terms of Service and applies when mNotify acts as the Data Controller.

1. Introduction and Scope

This Privacy Policy applies to the processing of your personal data where mNotify acts as the data controller or where this Privacy Policy is referenced. The policy governs how we collect, use, share, and protect your personal information when you access our Site or use our Services.

2. Types of Data Collected

We collect the following categories of personal data:

  • Customer Registration Data: When you create an account, we collect personal information such as individual or contact name, company name, email address, phone number, payment information (e.g., credit card number), and a password. Your phone number serves as your username for account access.
  • Customer Message Recipient Data: We collect data provided to us by our users, such as contact details of individuals who have opted to receive communications (e.g., SMS or emails). This may include names, email addresses, and other relevant information about recipients.
  • Customer Survey Data: We collect feedback through surveys to understand user satisfaction with our services. Participation is voluntary, and we gather insights such as system ratings, ease of use, and willingness to recommend us to others.

3. Purpose for Data Collection

We use the personal data collected for the following purposes:

  1. Marketing and Promotions: To send promotional materials and updates through various channels, including mail, SMS, or email if you provide your contact information.
  2. Account Management and Billing: To process your service requests, manage your account, and handle payments securely.
  3. Service Delivery: To provide and improve the services you have requested. This includes facilitating communication on behalf of users, where the users are responsible for the content.
  4. Technical Support and Inquiries: To respond to support requests, technical issues, and customer inquiries.
  5. Compliance with Policies: To detect violations of our Privacy Policy or any spam-related issues using automated filters if necessary.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide your data voluntarily for specific purposes (e.g., marketing).
  • Contractual Necessity: To fulfill obligations outlined in our agreements with you.
  • Legitimate Interest: Where processing is necessary for our business operations as long as it doesn’t override your rights.

5. Data Sharing

We do not trade personal data without your consent. However, we may share your data under the following circumstances:

  1. Service Providers: We may share personal data with trusted service providers who assist in processing payments (e.g., SlydePay, ExpressPay), storing data, and customer service. These third parties must uphold the confidentiality and security of your data and use it only for the specified purposes.
  2. Protection of mNotify and Others: We may disclose personal data if necessary to investigate or prevent illegal activities, fraud, threats to safety, or violations of our Privacy Policy or Terms of Service. You will be informed of any disclosures where appropriate.

6. Data Retention

We retain your personal data as long as your account is active or necessary for providing you services. Once no longer required, data is either deleted or anonymized unless retention is needed to comply with legal obligations or resolve disputes.

7. Your Rights

Under Ghana’s Data Protection Act, you have the following rights regarding your personal data:

  • Access and Correction: You may access and update your personal information through your account. To request changes, contact us at support@mnotify.com.
  • Erasure ("Right to be Forgotten"): You can request the deletion of your data when it is no longer necessary or when you withdraw your consent.
  • Object to Processing: You have the right to object to the processing of your data for marketing purposes or to withdraw consent at any time.
  • Data Portability: You may request a copy of your personal data in a portable format.

8. International Data Transfers

If personal data is transferred outside of Ghana, we ensure adequate safeguards are in place to comply with data protection standards ensuring your rights are respected.

9. Data Security

We implement reasonable security measures, such as SSL encryption, to protect your personal data. However, no security system is 100% secure. We encourage users to safeguard their login credentials.

10. Use of Cookies and Tracking Technologies

We use cookies to improve user experience and track website usage:

  • Session Cookies: These are temporary and deleted when you close your browser.
  • Persistent Cookies: These remain after the session and help us recognize returning users.

You can disable cookies via your browser settings, but this may limit certain functionalities.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Opt-Out from Marketing Communications

If you no longer wish to receive SMS, calls, or emails from us, you may opt-out by contacting support@mnotify.com. Even after opting out, we may still send you critical service-related messages.

13. Amendments to the Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Significant changes will be communicated via a notice on our Site. You are encouraged to review this policy periodically.

14. How to Submit a Complaint or Inquiry

If you have questions or complaints about this Privacy Policy, please contact us at support@mnotify.com.