Privacy Policy

Subscriber Provisions

This Privacy Policy applies to processing of your personal data where mNotify (“We”, “Us” or “Our”)is the data controller or where We refer to the applicability of this Privacy Policy.
This Privacy Policy is incorporated in our Terms of Service.
You agree to the processing of Your personal data by Us when You use the Site and Services.

Data Collection and Maintenance

Generally, we collect or maintain the following categories of data:

      i. Customer Registration Data

When You create an account at Our Site, We collect account information from You, which we refer to in this Privacy Policy as “Customer Registration Data.” The Customer Registration Data We collect includes individual or contact name, company name, e-mail address, phone number and other relevant contact information, as well as information about Services Ordered and payment information, such as credit card number. Users create password and their phone numbers are the usernames to access their account information through the Site;

    ii. Customer Message Recipient Data

We register and maintain data that has been provided to Us or uploaded to the Site by Users, which We refer to in this Privacy Policy as “Customer Message Recipient Data”. This could include contacts of Our customers and their details. Also, Customer Message Recipient Data relates to persons or entities who have opted in to receive SMS or e-mail or other types of communications from Us, and may include name, e-mail address, contact information and other information.

   iii. Customer Survey Data

We also take inputs from Our Users through pop-up surveys, where customers can choose to partake or not, which We refer to in this Privacy Policy as “Customer Survey Data”. With this We collect feedback from customers on how they see the system, how they will rate the system, how easy it is for them to use and how best they will recommend to a friend.

Purposes of Collected Data

We may use the information We collect and maintain, including any personal data, for the following purposes:

  1. You have provided Your contact information to Us, We may use such information to contact You for marketing and promotional purposes by various means, including regular mail, telephone or SMS .
  2. To process requests and payments, and to communicate with Our Users about their accounts or any requests or payment.
  3. To provide requested Services to our Users. The Services we provide may include certain marketing and promotional Services, including sending or facilitating the delivery of communications on behalf of and at the request of Our Users. In such cases, Our Subscribers/Users are responsible for the content of said communications.
  4. To respond to any inquiry submitted to Us and to provide technical support to You.
  5. To detect violations of Spam and Privacy Policy. For example, We may use automated filters to screen the content of messages sent by You in order to restrict any sending of spam content.

Disclosing Collected Data

We do not trade personal data, whether Customer Registration Data or Customer Message Recipient Data, without prior consent from the Subscriber. We may however, disclose the information We collect or maintain, including personal data, without prior consent as described below:

Service Providers.We may disclose the information we collect from You to Our providers, with data storage and network facilities, and SlydePay and ExpressPay; with payment processing facilities in Ghana, who perform on our behalf: and a live chat representative to assist us with customer service, services to help manage our online advertising, customer relationship management services, internal system monitoring and performance services. These third parties are required to maintain the confidentiality, integrity and accessibility of personal data and are restricted to use such data only as directed by Us under strict confidentiality.

To Protect Us and third parties.We may disclose the information We collect from You where We have reason to believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of the Agreement or Privacy Policy. You will be informed in advance of any disclosure of personal and not public data.

Reasons for Sending You Emails

If you received one or more marketing or promotional e-mails from Us, it means that a) your e-mail address is on Our list of Subscribers or Users; or b) You have provided Us Your email address for communication. If You have received an email from Us of which You are not the right recipient, please contact us immediately at to delete the email.

Subscribers may use Our Services to send commercial messages to recipients who have opted-in to receive such SMS, e-mails or other electronic messages, or with whom Subscribers have a previous relationship authorizing such communication.

Opt Out From Receiving SMS, Calls and Emails

If You wish to opt-out from receiving SMS, telephone calls or e-mails from Us You may do so by emailing Us at

Security of Collected Personal Data

We use commercially reasonable available means of planned, systematic measures to ensure satisfactory data security with regard to confidentiality, integrity and accessibility in connection with the processing of personal data . Each User has a unique username (phone number) and password that must be entered when logging into the User’s account. No data security measures can guarantee one hundred percentage (100%)security at any time. While We strive to protect Your personal data from unauthorized use or disclosure, We do not warrant the security of the data that You provide to Us.

The security of Your personal data is important to Us. When You enter sensitive/confidential information (such as password) on Our registration Forms, We encrypt that information using “secure socket layer technology” (SSL).

If You have any questions about security on the Site, please email Us at

Third Party Websites

The Site contains links to third party websites. We are however responsible for protecting Users information on third party websites, and this include ONLY the contact number of some Users, who give us inputs of our surveys.


Cookies: When You enter the Site, our web server sends a cookie to Your computer. Cookies are alphanumeric identifiers that We transfer to Your computer’s hard drive through Your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent cookies. In addition, we may permit certain third parties to place cookies through our Site. We do not link the information we store in cookies to any personally identifiable information you submit while on our Site, other than by linking persistent cookies to our Subscribers.

Session cookies: Session cookies remain on Your computer after You have closed your browser or turned off your computer. We use persistent cookies that only We, or Our service providers, can read and use, to identify the fact that You are or previously have been a Subscriber. We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.

Disabling Cookies: Most web browsers automatically accept cookies, but if You prefer, You can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell You how to prevent Your computer from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site but with a limited user experience.

Your Access to Information and other Rights

     i. Access to Your information

You may access and amend any contact information that We have collected from You by logging in to Your User accounts and changing Your account information. In addition, persons may request access to and modification of any personal data We have collected about Your recipients. We will retain Your information for as long as your account is active or as necessary to provide You Services. If You wish to cancel Your account or request that We no longer use Your information to provide you Services, contact Us at We will retain and use Your information only as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

     ii. Your Other Rights

We are not storing Your Data longer than necessary for fulfilling the terms of the Agreement including Appendices. You have a right to know what personal data we process about You. You have a right to have incomplete, incorrect, unnecessary or outdated personal data on the Site deleted or updated provided You have given Us the right information in this respect. You have a right to request that We stop processing Your personal data for direct marketing or market research purposes. However, withdrawal of Your consent to process Your personal data has no retroactive effect. If You opt-out from marketing and other communications from Us, We may still send You critical alerts pertaining to Our Services or contact You for these purposes. You may exercise Your rights by contacting Us via If You require Us to delete or stop processing Your personal data, the Services and Your access to the Site will be deemed terminated. Please note that We may need to identify You and to request additional information in order to be able to fulfil Your request.

How to Submit a Complaint

If you have any questions or complaints about Your account, this Privacy Policy, or how we use the data we collect and maintain in the course of providing our services, please contact us at

Change of Privacy Policy

We may update this Privacy Policy to reflect changes to Our information practices. If We make any material changes, We will notify You by means of a notice on the Site prior to the change becoming effective. We encourage You to periodically review this page for the latest information on Our Privacy Policy updates.